From erik365.blog
New Look for the Microsoft 365 App Starting Mid-January 2025
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In this post I like to make you aware of the upcoming change regarding the Microsoft 365 app. As highlighted during Microsoft Ignite 2024, the Microsoft 365 app is getting a makeover. To better ref…
on Wed, 7PM
From erik365.blog
Microsoft Ignite 2024: Innovations in AI and Beyond
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In this post I like to remind you about the tomorrow upcoming Microsoft Ignite. November 19-22, 2024 marks the return of Microsoft Ignite, the premier event for IT professionals, developers, and bu…
on Nov 17
From erik365.blog
Top YouTube Videos: See the New Teams Queues App in action for agents, supervisors and admins
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In this post I like to point you to three videos showcasing the Microsoft Teams Queues App. If you’re exploring ways to enhance customer service and streamline call management in Microsoft Teams, t…
on Nov 9
From erik365.blog
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In this post I like to remind you about the upcoming end of support for Office 2016/2019, Exchange Server 2016/2019 and Skype for Business Server 2015/2019. As an modern work enthusiast for AI, clo…
on Nov 9
From erik365.blog
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In this blog post, I’d like to highlight Microsoft’s continued leadership in the unified communications space. For the sixth consecutive year, Microsoft has been recognized as a leader in the 2024 …
on Oct 18
From erik365.blog
Callback in Microsoft Teams Call Queues
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Calling in Microsoft Teams is evolving as it is a cloud services (SaaS) more and more. Now there are exciting news regarding Teams Call Queues (CQs) which are commonly used for routing calls to sev…
on Sep 26
From erik365.blog
Administrative Units to scope the management of Microsoft Teams more granular
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In this post, I would like to highlight the upcoming rollout of support for Administrative Units (AUs) in Microsoft Teams. Administrative Units (AUs) enable companies, commonly with many admins, si…
on Aug 28
From erik365.blog
Transitioning Teams Android Devices to AOSP Device Management from Device Administrator
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This blog post is about the required transition of Teams Android devices to the Android Open Source Project (AOSP) Device Management in Microsoft Intune. This is a new mobile device enrollment meth…
on Aug 13
From erik365.blog
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In this post, I want to highlight the updates and upcoming changes in the Microsoft Teams Admin Center. The interface is evolving, with settings and policies being transferred and integrated into a…
on Aug 8
From erik365.blog
Changes for Microsoft OneDrive accounts without licenses
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Microsoft is set to update its OneDrive storage policies for business and enterprise accounts, starting in late January 2025 and concluding by late March 2025. Notably, these changes will not impac…
on Jul 29
From erik365.blog
Exchange Online gets IPv6 for accepted domains
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Starting October 1, 2024, Microsoft announced that it will begin gradually enabling IPv6 for all Accepted Domains using Exchange Online for inbound mail. This update aims to modernize Exchange Onli…
on Jul 29
From erik365.blog
New Outlook to be Generally Available on August 1, 2024
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The new Outlook will be generally available (GA) starting August 1, 2024, as per the official announcement on the Microsoft 365 Message Center (MC810420). This marks the end of its preview phase, m…
on Jul 22
From erik365.blog
Annual Report on Work Trends in 2024 by Microsoft and LinkedIn
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This blog post summarizes some important points and showcases the latest Work Trend Index that Microsoft and LinkedIn published on May 8, 2024. Why do I share this here? Well, I think it is fascina…
on Jul 11
From erik365.blog
Teams app centric management and changes to app permission policies
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Did you notice the changed Teams app management in the Teams Admin Center? As you know there were basically two points to manage Teams apps for your organization. The “Manage apps” and …
on Jun 25
From erik365.blog
Dynamics 365 Cloud Contact Center with Copilot
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Microsoft announced their Dynamics 365 Cloud Contact Center with a Copilot-first approach on June 4, 2024. It is planned to become general available on July 1, 2024. In my opinion, the most interes…
on Jun 25
From erik365.blog
Publishing prompts in Copilot Lab
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Microsoft announced that we see the rollout of a publishing feature for prompts in Copilot Lab. Recently I wrote a blog about Prompt Buddy for Microsoft 365 Copilot and beyond and explaining that y…
on Jun 24
From erik365.blog
Prompt Buddy for Microsoft 365 Copilot and beyond
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As we now all know it is very important to ask the right question or enter the suited prompt. There are countless blogs, videos and other contents available describing you how to prompt Copilot for…
on Jun 24
From erik365.blog
How to reflect your corporate identity in SharePoint Online better?
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In this post I like to show you a new feature, the Brand Center (Preview) as well as showing basics on how and where you can influence certain aspects of the look and feel for SharePoint Online sit…
on Jun 3
From erik365.blog
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This year’s Microsoft developer conference #MSBuild takes places from May, 21 – 23, 2024 and will be carried out as hybrid event, in-person in Seattle or online. It’s key question…
on May 21
From erik365.blog
Where will Microsoft Teams meeting recordings stored?
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There is an upcoming change which will make it easier for all of us hosting, organizing and relying on Teams meeting for our daily business. The default location for storing Microsoft Teams meeting…
on May 7
From erik365.blog
Microsoft Teams Phone Device Update
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Teams Phones are getting an update probably starting in early May 2024. The update should be completed by the end of June 2024 based on the current Microsoft 365 message center notification MC71337…
on Apr 23
From erik365.blog
Upcoming change on required permissions to create and manage Teams resource accounts
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Hey Teams calling admins, there is an upcoming change you should be aware of. Microsoft is changing the required permissions to create and manage Teams resource accounts as stated in the recent Mic…
on Apr 22
From erik365.blog
Call Record Insights and the queue app for Microsoft Teams calling
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In this post I want to share two recent and interesting Teams calling announcements and news. Both are about reporting and near real-time monitoring of calls. You may have already seen it a few day…
on Apr 18
From erik365.blog
What is a certified Contact Center solution certified for Microsoft Teams?
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In this post I explain and describe certified Contact Center solutions for Microsoft Teams, generally. And how third-party contact center solutions and services can enhance your Microsoft Teams cal…
on Apr 16
From erik365.blog
Transfer Teams calls to mobile
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In the ever-evolving landscape of remote work and collaboration, Microsoft Teams continues to be a game-changer. And now, there’s a feature that’s bound to delight users who juggle calls between Te…
on Mar 14
From erik365.blog
Call history for delegates and delegators in Microsoft Teams
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In April 2024 Microsoft plans to roll out an handy update for the call history for call delegations. Teams Calling users relying on call delegation get a shared call history feature enabling both, …
on Mar 14
From erik365.blog
Profile picture for group chats in Microsoft Teams
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In this blog post I want to share that we will soon have the option to choose a profile picture for group chats in Microsoft Teams. Right now, the picture of a group chat is a combination of the us…
on Mar 14
From erik365.blog
AudioCodes End-of-Service for SBC and Media Gateway Software Version 7.2
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🔊 Attention AudioCodes SBC admins! 🎙️ Version 7.2 for Session Border Controller (SBC) and Media Gateway devices is reaching end-of-service (EoS) status on December 31, 2024. After this date, no fur…
on Mar 11
From erik365.blog
Microsoft’s Infrastructure Test: Ensuring Secure SBCs for the Future
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Microsoft recently conducted a 24-hour test of its infrastructure, focusing on Session Border Controllers (SBCs). These critical components now require both Client and Server Authentication for the…
on Mar 7
From erik365.blog
Shutdown of Microsoft Viva Topics on February 22, 2025
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📢 Breaking News: Microsoft Viva Topics, the AI-powered knowledge management service, is bidding farewell on February 22, 2025! 🌐👋 🔍 What’s Viva Topics? It’s the wizard behind the curtain, organizin…
on Mar 1
From erik365.blog
How to change a Azure basic to a standard public IP?
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Microsoft announced the end of service and deprecation for the basic public IP address (SKU) on Azure, on October 7, 2023. The basic public IP SKUs will reach end of service on September 30, 2025. …
on Feb 15
From erik365.blog
What is the Microsoft 365 solution and architecture center?
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In this blog post I like to highlight the Microsoft 365 solution and architecture center. Did you know that there is something like this? We all know Microsoft has a tremendous amount of resources,…
on Feb 13
From erik365.blog
Microsoft Teams (work)and Teams (free) users will be able to join each others meeting
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Microsoft plans to enable Teams (free) users to join Teams (business/work) meetings and the other way around soon. As a recent Microsoft 365 roadmap update states the rollout should start in Februa…
on Jan 22
From erik365.blog
External call routing settings can be changed by Microsoft Teams calling user
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In this post I want to inform about an upcoming feature in the Teams calling space. Users get a option to directly change their external call routing settings in their Teams app starting in Februar…
on Jan 22
From erik365.blog
What Microsoft 365 cross-tenant collaboration options are there?
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If you work with multiple organizations that use Microsoft 365 with Teams, you might wonder how you can collaborate across tenants. In this blog post, we will explore some of the options that are a…
on Jan 20
From erik365.blog
Teams Direct Routing User Number Assigner V0.4 (TDRUNA)
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During my time off I thought I could update my Teams Direct Routing User Number Assigner app. Actually I just wanted to update and check that it works properly with the recent Teams PowerShell Modu…
on Jan 3
From erik365.blog
Contact sync across Outlook and Teams
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There is very nice upcoming feature improvement regarding Outlook and Teams contacts! We will get a sync feature if I do understand it right?! This is heavily requested and making contact managemen…
on Dec 13, 2023
From erik365.blog
Changes in Google Chrome affect Microsoft Teams in 2024
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In a recent Microsoft 365 Message Center notification “Affected Teams behavior in Chrome due to privacy sandboxing” (MC697433) Microsoft warns und informs about an upcoming change in Google Chrome.…
on Dec 13, 2023
From erik365.blog
Reports for telephony in Microsoft Teams
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Telephony reports in Microsoft Teams are useful tools to monitor and improve the usage and quality of calls and meetings in your organization. You can view different types of reports that provide y…
on Dec 4, 2023
From erik365.blog
My Microsoft Teams highlights from Microsoft Ignite 2023
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You enjoyed this year’s Microsoft Ignite, right? There was a lot happening and a lot of content to review. AI- and Copilot-related topics clearly dominated as we all probably expected? This p…
on Nov 27, 2023
From erik365.blog
Teams Android Desk Phone Diagnostic in Microsoft Remote Connectivity Analyzer
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Microsoft recently added a diagnostic tool for Teams Desk Phones on Android to the Microsoft Remote Connectivity Analyzer (MRCA). It enables a Teams phone user or a IT Pro to troubleshoot sign-issu…
on Nov 6, 2023
From erik365.blog
Private line in Microsoft Teams Calling
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In the recent Microsoft 365 roadmap the feature ID 181616 mentions an upcoming calling feature: private line. It enables a Teams calling user to be reachable directly for incoming calls. The rollou…
on Nov 2, 2023
From erik365.blog
Workflows in Microsoft Teams Chats
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Soon Microsoft Teams Chats will get the ability for workflows. What’s the catch? Well, of course you can create flows by using Power Automate today. However, the workflow integration is becom…
on Oct 31, 2023
From erik365.blog
End of support for Microsoft Office 2016 and 2019 client connections to Microsoft 365
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In this post I like to remind you that connections to Microsoft 365 from Microsoft Office 2016 and 2019 clients are retired and no longer supported. On October 10, 2023 the support ended. Microsoft…
on Oct 30, 2023
From erik365.blog
A bunch of new features in preview for voice application policies in Microsoft Teams
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In this post I like to highlight what I have noticed recently regarding Teams voice application policies. Microsoft Teams calling is enriched with features over time as we all know because it is a …
on Oct 16, 2023