From viewfromthewing.com
At $10 Billion A Year, TSA Still Fails 90% Of The Time—And Covers It Up - View from the Wing
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Ben Schlappig of One Mile at a Time argues that the TSA experience has gotten much better, and mocks civil liberties concerns. He uses my writings, and that of Live and Let’s Fly as a foil for his position.
on Thu, 4AM
From viewfromthewing.com
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A moving walkway has been ripped out of American Airlines terminal 8 at New York JFK. That's going to make the long walks to some of the C gates feel even longer. But it's also going to make you spend more money at the shops along the way - and that's why they've done it.
on Mar 30
From viewfromthewing.com
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Crazy stat: "If every passenger remembered to go to the bathroom before boarding" airlines would save $100 million a year on jet fuel from reduced weight.
on Mar 25
From viewfromthewing.com
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A passenger walked up to a gate agent at Washington Dulles airport United Airlines gate D12 - apparently planning to board while the previous flight was deplaning - saying things like “who wants it first?” and then punched the agent hard enough to knock him down.
on Mar 18
From viewfromthewing.com
Bob Jordan Is CEO Of Southwest Airlines In Name Only – It's Time For Him To Go - View from the Wing
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Jordan no longer leads the airline, he carries water for others above him who aren't giving him the space to make decisions. He likely doesn't need the job. Why is he sacrificing his integrity to front these changes? It's time to walk away, and signal that the place he's worked since 1988 does...
on Mar 17
From viewfromthewing.com
She Returned Her Rental Car—Then Hertz Tried To Ruin Her Credit [Roundup] - View from the Wing
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A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
on Mar 7
From viewfromthewing.com
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A viral TikTok trend has emerged called “airport theory” that advises arriving at the airport just 15 minutes prior to departure – the claim is that you can still make it through security and board before the doors close.
on Mar 5
From viewfromthewing.com
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American Airlines flight 2863 from Austin to Charlotte was delayed four and a half hours on Friday afternoon because a passenger named their wifi network “I have a bomb.” Police boarded the aircraft and asked the passenger with that network name to identify themselves, but they did not....
on Mar 3
From viewfromthewing.com
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This week's guest on the Airlines Confidential podcast was flight attendants union head Sara Nelson. Since retirement, Doug Parker has been taking victory laps with her over their ability to work together to secure three rounds of massive subsidies during the pandemic.
on Feb 28
From viewfromthewing.com
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A brawl broke out Friday near Spirit Airlines gates in Atlanta. This wasn't just a fight, it was a collective terminal velocity of fists. Dozens of travelers engaged in a melee, throwing punches and kicks in the crowded gate area. Parents can be seen frantically pulling their children away from...
on Feb 23
From viewfromthewing.com
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There’s now ‘Uber for a security detail with motorcade’ that appears to have launched in New York and Los Angeles. You pick the number of vehicles and the uniform your mercenaries will wear.
on Feb 20
From viewfromthewing.com
Elon Musk's DOGE Team Has Been Invited To Fix U.S. Aviation Systems - View from the Wing
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New Secretary of Transportation Sean Duffy reports that he’s spoken to Elon Musk’s DOGE team, and invited them to help fix U.S. aviation systems.
on Feb 6
From viewfromthewing.com
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After last night's horrific collision of an American Eagle jet and a Black Hawk helicopter, there's been a rush to pushing pet agendas. We don't have a sufficient understanding of the causes of the incident yet to jump on a pet horse. Be very skeptical of anyone pushing solutions of laying blame...
on Feb 1
From viewfromthewing.com
When $1 Ziploc Bags Become A National Tourism Problem: Lessons From St. Kitts - View from the Wing
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Tou don't want the last thing they remember about the experience to be unpleasant bureaucrats and a cumbersome travel process.
on Jan 27
From viewfromthewing.com
United Airlines Moves Up Timeline For Free Starlink Wi-Fi Rollout - View from the Wing
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United Airlines is adding free Starlink wifi to its planes over the coming years. They’ve updated the install timeline. Based on experience with Hawaiian Airlines and JSX, it should be faster – and with far less latency – than competitors’ wifi.
on Jan 5
From viewfromthewing.com
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United's C concourse at Chicago O'Hare will see moving walkways removed. United and Chicago offer explanations for the move that distract from the real goal of increasing the likelihood that you stop in shops and buy things along your walk to the gate.
on Jan 2
From viewfromthewing.com
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Changing to an open seat nobody else is using can't be stealing because the airline hasn't given up anything, and claiming it harms other passengers isn't right either because other passengers still got exactly what they paid for.
on Dec 28
From viewfromthewing.com
Hotel Chain CEO Wants People To Tip More Instead Of Raising Wages - View from the Wing
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The plan is to be "encouraging customers to authorize tips at check-in to ensure staff were recognized for their hard work" and having these charged to credit cards, since customers are carrying less cash. They're also "considering adding a minimum gratuity to restaurant checks." This is a...
on Dec 6
From viewfromthewing.com
Uber's Dark Descent: How Abandoning Innovation Hurt Drivers and Gouges Riders - View from the Wing
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Uber drivers frequently protest their declining pay and it strikes me that there was an uproar over how Uber treated its drivers and that was part of pushing out their founder CEO, but things have actually gotten worse for drivers since then. For instance, many work 12 hour days earning less...
on Dec 1
From viewfromthewing.com
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You need to stay disciplined. Do not buy things simply because they are a 'good deal' relative to their usual price. You wouldn't have paid that price anyway, so you aren't saving money compared to that price if you make a purchase. You know how I know you wouldn't have paid that price? The very...
on Nov 29
From viewfromthewing.com
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She managed to get through security without a boarding pass (so TSA botched things first) and then boarded the aircraft without showing credentials to do so either. The flight was completely sold out, so no seats were available to her, but she reportedly hid in a lavatory for takeoff but...
on Nov 28
From viewfromthewing.com
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British Airways has unveiled its new first class seat for the Airbus A380, to debut in 'early' 2026. The seat is based off of the Collins Aerospace RTX.
on Nov 26
From viewfromthewing.com
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The Justice Department has halted the DEA's airport searches after a report revealed over $3.2 billion in cash was seized from passengers without charges over a decade, citing abuses, improper targeting, and likely constitutional rights violations.
on Nov 22
From viewfromthewing.com
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Having to share power in coach has become more of a problem as passengers increasingly rely on their devices - either for inflight entertainment (because American Airlines flights lack screens) or to connect to the world (Delta's free wifi). But how about this passenger in first class who seems...
on Nov 20
From viewfromthewing.com
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Alitalia became ITA Airways (Italia Trasporto Aereo) after a restructuring aimed at keeping Italy's national airline afloat. Before the pandemic Alitalia was losing 2 million euros a day.
on Nov 14
From viewfromthewing.com
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A JetBlue passenger is suing the airline, claiming she suffered severe injuries from a “dangerously cold” ice cream sandwich served during an August 20 flight from New York JFK to Paris. Karla Quinonez of New Jersey alleges in a lawsuit filed on October 22 that the frozen treat was so hard that...
on Nov 11
From viewfromthewing.com
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On September 25, 2024, American Airlines wholly-owned regional carrier Envoy Air was operating flight 3936 from Norfolk to Chicago O’Hare and touched down on a parallel runway different from its assigned path. The aircraft, with 68 passengers and crew members onboard, landed on runway 10L...
on Nov 6
From viewfromthewing.com
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A Hertz customer rented a car for a month and drove it 25,000 miles or about 800 miles per day which is genuinely impressive and might be some sort of world record. He had an unlimited miles rate, but Hertz was not happy – they were going to charge $10,000 miles for the excess driving.
on Nov 3
From viewfromthewing.com
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Over the summer the FAA launched a safety audit of Southwest Airlines. This came after the airline came within feet of the water while still miles from Tampa less than a month after another of the airline’s 737s descended to just over 500 feet while still 9 miles out from the Oklahoma City...
on Oct 30
From viewfromthewing.com
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The Department of Transportation and Lufthansa have entered a consent order addressing the airline’s discrimination based on religion, impacting 128 Jewish passengers on May 4, 2022 who were traveling from New York JFK to Budapest via Frankfurt and who were denied boarding on their connecting...
on Oct 28
From viewfromthewing.com
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Federal air marshals have gotten together and they want out of the TSA. They want to be real police, and as long as the air marshal service is part of that agency they “feel like they are not performing law enforcement duties.” Instead, they want to be a standalone law enforcement agency with...
on Oct 21
From viewfromthewing.com
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Congresswoman and former House Speaker Nancy Pelosi (D-CA) reportedly consumed seven adult beverages on a flight to San Francisco on Friday, despite already appearing to have started her end of week wind down with libations prior to boarding.
on Oct 20
From viewfromthewing.com
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There have been plenty of controversial stories about a husband flying first class while his wife and kids sit in coach. Maybe he got the upgrade, and only one seat was available. Or he was on a business trip and had to be rested, so the company paid for his seat. But this story about a family...
on Oct 17
From viewfromthewing.com
Airline Demands To Gate Check Bags Are Out Of Control, So I Refused [Roundup] - View from the Wing
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A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
on Oct 17
From viewfromthewing.com
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An American Airlines passenger draped her hair over the back of her seat, right into the view of the passenger seated behind her. It was draped over and covering up the tray table. So what’s your inflight vigilantism style?
on Oct 7
From viewfromthewing.com
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Maybe the biggest failure in air travel is something we don’t talk about at all. How is it possible that people are being told to show up at the airport 2.5 to 3 hours before their flight, and that isn’t considered a failure of massive proportions?
on Oct 5
From viewfromthewing.com
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Dr. Erin Nance, a New York-based orthopedic hand surgeon, and founder of a social media platform for women dealing with chronic health issues, flew American Airlines in business class to Europe. She stepped in and gave up her lie flat seat to save the flight from having to divert to Canada. And...
on Oct 2
From viewfromthewing.com
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It really elevated this passenger's business class experience when a United Airlines flight attendant create a makeshift 'ice bucket' to keep their champagne chilled on a transatlantic flight.
on Sep 30
From viewfromthewing.com
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American Airlines rolled out a new automated phone system this summer. There was an AI-sounding voice that forced you to listen to a minute-long greeting about how, for instance, you can add a pet to your reservation online before you’re allowed to do anything else. The system no longer...
on Sep 30
From viewfromthewing.com
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Gate agents came onto the plane and saw the car seat – being used – and they “lost their temper, screaming at the mother and the flight attendants.” They had already told the woman it had to be gate checked. Their authority wasn’t going to be undermined.
on Sep 25
From viewfromthewing.com
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My hypothesis was that Uber seemed to be picking a higher price because I had credits in my account. I might be willing to spend more because my 'real' out of pocket cost was less, and those credits were trapped anyway. I decided to use my Uber credits for Uber Eats instead. That pricing seemed normal.
on Sep 22
From viewfromthewing.com
JetBlue Fires Seat Back Map Vendor For Obliterating Israel - View from the Wing
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JetBlue's seat back entertainment map now calls much of Israel "Palestinian Territories. It does so in “significantly larger text” than Israel “to the point where it is overlaid on the entire state of Israel.”
on Sep 20
From viewfromthewing.com
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The the last first class passenger came on board. She was "first class Karen," the "Most Important Person On The Plane who 'paid hundreds of dollars more than anybody else'"
on Sep 17
From viewfromthewing.com
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Friday night’s Delta flight 112 Boston to Rome appears to have turned back over the Atlantic two hours after departure, diverting to New York, when a passenger reportedly had “severe bouts of diarrhea all over” their seat.
on Sep 16
From viewfromthewing.com
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A man was arrested at the Santiago airport Tuesday after causing significant damage to the American Airlines check-in area. The individual, reportedly of Haitian descent, had purchased a ticket to Miami, only to discover upon arrival that the ticket was fraudulent. Upon learning that he would...
on Sep 14
From viewfromthewing.com
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Over the last year there have been numerous protests blocking access to airports including Chicago O’Hare, New York JFK, and Los Angeles. Supporters of Palestinians – and in some cases of Hamas – took over roads, making them impassible, and causing passengers to miss flights. These blockades...
on Sep 14
From viewfromthewing.com
First Class Passenger Caught Watching Porn On American Airlines Flight - View from the Wing
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An American Airlines passenger reported shock that “the guy in 2D” next to him in first class was “blatantly watching porn” as the plane waited for takeoff.
on Sep 11
From viewfromthewing.com
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Once on board the Bombardier CR-9 regional jet, the woman found she didn't fit in first class seat 2A. She didn't quite have room for herself along with her dog. So the flight attendant on this Delta Connection trip allowed her to move across the aisle to sit in 2C, and for her dog to take 2D....
on Sep 11
From viewfromthewing.com
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Bally Sports reporter Michaela Bennett is mad at United over a checked bag that she got back at baggage claim, with her jewelry missing. It's her second United trip in a row where things have gone south.
on Sep 10
From viewfromthewing.com
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Equally frustrating to late departures - or maybe even more problematic - is departing early. It's the Goldie Locks problem. You plan on the basis of the airline's schedule, and departing early means you have less time than you though to make it to the airport and through security. You may miss...
on Sep 9